Sparv Embedded Integrity Policy
What information do we collect about you?
We handle personal data of various kinds daily. This is the key to providing you with the right service, offering relevant services and personal offers. You can directly or indirectly provide us with information about yourself in a number of different ways. For example, when you become a customer of ours, contact us via email, phone, our websites, social media or use any of our services where you provide personal information. It can also be from when Sparv Embedded contacted you for marketing purposes etc. The personal information may be:
Personal and contact information – Name, organisation, invoice and shipping address, email address, phone number etc. This information is collected in order to confirm your identity and verify your personal, contact and delivery information.
Payment information – invoice information. This information is collected to administer and fulfill the customer relationship, for example, to fulfill orders for services.
Information about goods / services – details of your contracts and the goods / services you have purchased.
Analysis and customer surveys. We conduct analyzes and customer surveys to improve our services and your customer experience. For example, we collect information such as customer satisfaction to provide you with relevant information and offers.
How do we handle your personal information?
We only use your personal information to deliver our products as well as offer as good service and offers as possible. We store your personal information safely and only those people who need them have access to the various tasks. Our guiding principles for our data protection work are simple; We are open with what data we collect and why and process your personal data based on the requirements of the GDPR.
In general, we treat your personal information like this:
Purpose: We need to process personal data to take different actions that we will do in accordance with our agreements with you. Personal data may also be needed to enable us to conduct statistics and conduct surveys to improve our products and services or to market them to you.
Legal basis: In some cases, we obtain your consent before processing your personal information. In other cases, we have legal grounds for processing the information even without your consent, such as when it is necessary for the performance of agreements between you and us when it is necessary for us to fulfill a legal obligation that we have or when is necessary for any particular interest that may be considered to be heavier.
We do not process any sensitive personal data about you and other protection-sensitive data. We are restrictive to allow someone else to handle our processing of personal data. We also do not process your personal data for any longer time than necessary to fulfill the purpose described above
What do we do with your information?
Deliver, perform and improve our services. All data is used to deliver our services and offers. Data is also used to improve our products, offers and provide you with good customer service.
Who is managing your information?
Only Sparv Embedded staff that will produce invoices, quotes, perform marketing tasks or similar will be managing your information.
How long do we save your information?
We will keep your information as long as you are a customer with Sparv Embedded. If you are not a customer, but have been in contact with us in any way, we will only save the necessary data to be as effective as possible in our marketing. For example, not to market our products to the same person or organisation several times. When the personal information no longer is necessary, the contact information will be deleted.
What are your rights?
Get access to your own data (registry extract). We are always transparent about how we treat your personal information and if you want a deeper insight into what personal data we are dealing with, you may request access to the data.
Correction of data. You may request that your personal information be corrected if they are incorrect. You are also entitled to supplement any incomplete information.
Deletion of data. You may request the deletion of personal data if they are no longer necessary for the purpose for which they have been collected or unlawfully processed. We may deny your request if there is a legal reason or legal obligation that prevents us from immediately deleting the information.
Right to restriction. You are entitled to request that our processing of your personal data be limited or not deleted by us. If you deny that your personal information is correct, you may request limited treatment for the time we need to verify your personal information.
Right to object to certain types of treatment. You are always entitled to object to all processing of personal data based on a balance of interest.
Please contact firstname.lastname@example.org for questions about how we handle information.